Mansfield Motel Policies

Terms & Conditions

We do not charge a Booking Fee. Using our server is the best way to book with Mansfield Motel.

Guests are required to include a valid credit card at time of booking to secure room. Payment for full amount will be debited from the supplied credit card on confirmation of your booking. Invalid cards will result in immediate cancelled booking. An email will be sent informing guest that booking will be voided unless other arrangement is made.) Guests will have an opportunity to rectify this. An email confirmation will be sent, confirming successful payment and securing of booking. If your card has been debited, you will be notified by email immediately. American Express, Diners Club and International cards will attract a 3.6% transaction fee. All other cards do not attract any fee.

Rooms are serviced daily except for weekends and public holidays. Towels and rubbish bins changed every day. To protect your privacy, our service staff are instructed not to service beds if personal items are left on the beds.

Office Hours are 0830-2030 on Mon to Fri.
Office opens at 0900 on Sat and Sun.

Parking Policy.
Parking during your stay is FREE. It is undercover and each space will be outside your room. One space per room. During winter months we are regularly asked to allow parking at the rear of the motel property. Long Term Parking is available to guests only. Vehicles will be parked at rear of property on unsecured carpark. All reasonable care and attention will be given to vehicles but Mansfield Motel takes no responsibility for vehicles in any way. Keys must be left with reception and payment for parking must be made prior to leaving vehicles. Guests will be charged at $20 per day including any part of any day that the vehicle is parked. Management reserves the right to move any vehicle for the purpose of access for vehicles and pedestrians. Any extra days must be paid for prior to return of keys. By paying the fee and leaving keys with management guests are acknowledging that they have read these conditions.

Cancellation Policy
Mansfield Motel has a relatively relaxed cancellation policy. We try to please our guests and we want you to return. Compare us with other properties. Some have 14 day cancellation policies.
Cancellation up to 48 hours prior to stay will not incur penalty, otherwise one nights accommodation will be charged. For stays more than one night/during peak season, subsequent booked nights may also be charged, Guests must call Reception on 03 5775 2377 to make such arrangement. Cancellation or shortening of stay, during stay will not be refunded unless guests have discussed the likelihood on arrival. NO SHOW will incur full charges for booked period and will lose remainder of booking.

Late Checkout
Late checkouts are incremented by the hour at $35 per hour for the first 3 hours. Checkouts later than 3 hours will be charged at full day rate. This rate will be the same value of the previous days rate.

Extra Guests
Undeclared extra guests and extra beds used, will be charged at advertised Extra Guest rates.

Damage Policy
All damage, including damage to mattresses and bedding and breakages must be paid for. Unclaimed damage to room or property will result in charges to the supplied credit card.  Disclosed damage can be negotiated.  Damage will be funded by guests at replacement or repair costs determined by management.

Cooking
Cooking in rooms is not permitted other than by microwave oven and toaster provided. NO naked flames, fires, electric pans or cooking tops are allowed in rooms. Odours caused by cooking other than microwave or toaster will attract a deep cleaning fee. Min $200.

Our rooms are clean, fresh and free from chemical smells. Many guests compliment us on how clean and fresh our rooms are. We stay in motels too and we love to walk into a fresh clean room free of horrible chemical smells and stale cooking smells. We presume that our guests appreciate such an experience too. Strong chemical and deodorant smells usually mean they are covering another worse smell. If a guest were to cause an irremovable smell in the room then we will go to the extravagant length of repainting the walls, steam cleaning the carpets and furnishings. Funding will be contributed by the offending guest up to $300.
We would like our guests to enjoy the comfort of our rooms. Our policies help to protect this enjoyment.

By supplying a credit card at booking or arrival guests are making a promise to adhere to our rules and are giving permission to Mansfield Motel to withdraw funds from the supplied credit card for damage, cleaning costs (in case of cooking or smoking in rooms) and any costs associated with mini-bar payments.

Thank you for reading our policies. We aim to provide an excellent experience for our guests.
Please inquire with motel for any clarification.